Managed IT support for CPA firms can include a variety of services, from 24/7 Help Desk support to on-site IT support and everything in between. The level of support will vary depending on the specific needs of the firm, but the goal is always to provide the best possible service so that the firm can focus on its core business.

In this article, we’ll take a look at some of the common services that are included in managed IT support for CPA firms.

24/7 Help Desk Support for CPAs

One of the most important services that a managed IT provider can offer is 24/7 Help Desk support. This type of support is vital for any firm that relies heavily on technology, as it ensures that there is always someone available to help resolve any issues that may arise.

With 24/7 Help Desk support, firms can rest assured that their IT infrastructure is in good hands and that any issues that do arise will be dealt with quickly and efficiently. This type of support is often included in managed IT support packages, but it’s always worth checking with your provider to be sure.

Even CPAs that do not operate 24/7 can benefit from a 24/7 Help Desk. Many times, critical issues or problems can occur outside of normal business hours. By having a Help Desk available 24/7, you can be sure that someone will be available to help resolve any issues that may arise, no matter what time it is. When tax season comes, or other busy times of year, your CPA firm will be glad you have a help desk available around the clock. Hartmann Industries offers 24/7 help desk services in English and Spanish.

A 24/7 MSP also monitors your systems and networks constantly. By doing so, they can often identify and resolve potential issues before they cause any downtime or disrupt business operations.

On-Site IT Support for CPAs

Another common service that is often included in managed IT support for CPA firms is on-site IT support. This type of support is designed to provide firms with the peace of mind that comes from knowing that there is someone on hand to deal with any IT issues that may arise.

With on-site IT support, firms can be sure that any problems that do occur will be dealt with quickly and efficiently, as there will be someone on hand to resolve them. Many CPAs have servers, firewalls, digital phones, and other business critical applications and data that need to be available at all times. By having a managed IT provider that offers local IT support, you can be sure that someone will be available to deal with any IT issues that may arise, no matter what time it is. This can help to minimize downtime and ensure that your CPA firm is always up and running.

GLBA Compliance for CPAs

Another common service that is often included in managed IT support for CPA firms is GLBA compliance. This type of support is designed to help firms meet the technical requirements of the Gramm-Leach-Bliley Act, which is a federal law that requires financial institutions to protect the confidentiality of their customers’ information.

All financial institutions are required to comply with the Gramm-Leach-Bliley Act (GLBA), which includes the Safeguard Rule. The Safeguard Rule requires financial institutions to have a comprehensive information security program in place to protect the confidentiality of customer information.

A managed IT provider can help you to meet this requirement by providing you with the necessary resources and support to implement and maintain an effective information security program.

1. Conducting regular risk assessments
2. Implementing security controls
3. Monitoring and testing the security controls
4. Responding to security incidents
5. Maintaining an incident response plan
6. Updating the security program in response to changes in the environment
7. Providing training to employees on the security program
8. Communicating the security program to stakeholders
9. Reporting on the effectiveness of the security program

Conclusion

Managed IT support for CPA firms can include a variety of services, from 24/7 Help Desk support to on-site IT support and everything in between. The level of support will vary depending on the specific needs of the firm, but the goal is always to provide the best possible service so that the firm can focus on its core business.