Managed IT Services

Fixed-Fee Managed IT Services

Our Managed IT services deliver a world-class experience that is tailored to small businesses and their budgets. We provide the perfect mix of people, technology, and process.

Hartmann Industries operates as an extension of your team. We offer 24/7/365 telephone support in English and Spanish, IT Consulting, and Security Services.

All at a flat rate with guaranteed response and resolution times.

Avg. Call Wait Time:
1 Minute

Time on hold = money lost.

Call us and speak to a real human, 24/7/365.

Initial Response Time:
15 Minutes

Customer satisfaction is #1.

Know your ticket was received and is being worked on by a skilled technician.

Avg. Resolution Time:
1 Hour

Our motto: “automate everything.”

We rapidly resolve most IT problems in less than an hour.

Features & Benefits

Focus On Running Your Business, Leave the Technology to Us

24/7/365 Monitoring

24/7/365
Monitoring

Unlimited Support

Unlimited
Support

Productivity Cloud

Productivity &
Cloud

Security Compliance

Security &
Compliance

Disaster Recovery

Disaster
Recovery

Ready for Remote Work

Ready for
Remote Work

User Training

User
Training

IT Policies & Procedures

IT Policies &
Procedures

Vendor Management

Vendor
Management

Risk Assessment

Risk
Assessment

Communication Systems

Communication
Systems

Hardware Procurement

Hardware
Procurement

Find Your IT Package in 60 Seconds

Our short questionnaire helps you determine your IT needs and recommends the best-fitting managed IT packages.

Managed IT Services For Businesses of All Sizes

Let Hartmann Industries show you what IT is supposed to look like.
We offer a complimentary assessment of your current IT environment.

Fixed-Fee Support

Remote and on-site support from our highly-trained engineers with guaranteed response and resolution times.

Call, email, live chat, or text us your problem and we’ll get to work immediately.

Email and Collaboration

All of our packages come with Microsoft Office 365, the leading productivity solution for businesses of all sizes.

Your email and data are secure and available across any device, corporate-owned or BYOD.

Security & Disaster Recovery

We ensure that your devices and network are protected from the latest cybersecurity threats with 24/7/365 monitoring.

Our solutions ensure that, in the event of an emergency, your data is always accessible and secure.

Transparent, Flexible Pricing

All of our packages come with a complimentary 7-day onboarding period,
24/7/365 phone support, advanced network monitoring, Remote Workforce, and more.

Regulatory Compliant Managed IT Services

Hartmann Industries invests significantly in the protection of our client’s sensitive information and strives to exceed all necessary regulatory requirements.

HIPAA Compliant IT Services

We are fully HIPAA compliant and offer HIPAA Complaint IT Support for clients on our Growth and Enterprise packages. We will sign BAAs and provide all necessary regulatory documents upon request. We maintain strict data security practices. Whether you’re a doctor’s office or health insurance company, our HIPAA Complaint IT Services have you covered.

GDPR Compliant IT Services

With clients in over a dozen countries, Hartmann Industries maintains strict GDPR Complaint IT Support services. Our Data Processing Terms are minimal and clear, with an easy ability to request and forget protected data. Our GDPR Complaint IT Services are perfect for EU-based companies or companies that work with offshore contractors.

FULL-SERVICE BUSINESS SOLUTION PROVIDER

DIGITAL MARKETING

Social media marketing, paid advertising, graphic design, email campaigns, copywriting, and more.

LOGISTICS

Fully managed procurement and road, ocean, and air freight services for businesses of all sizes.

INTELLIGENCE

Data-driven growth strategies, lead generation, threat intelligence, and foreign expansion.

Frequently Asked Questions

We maintain and support modern Windows, Mac, and Linux computers. To provide the highest-quality support in Windows environments, we require you to have Windows 10 Pro or higher. If you don’t have Windows 10 Pro, we will help you upgrade during onboarding.

Yes, it is! We stand by our commitment to total customer satisfaction, which includes offering clear terms and conditions.

On plans that offer Unlimited technical assistance, we track the hours we spend supporting your employees on their desktops, laptops, and mobile devices – but will never bill anything extra for support past your normal subscription price.

No, you may cancel anytime by contacting your account manager. We believe that our work speaks for itself and do not lock our clients into long-term contracts.

As our team begins to work with your company more, we offer the option to switch to annual billing terms (and quarterly, in certain cases) with a 15% discount.

Our Managed IT Packages are carefully curated from our years of experience supporting all different sizes of organizations. If you need to change a specific license, i.e. a specific Office 365 license or more backup storage, please contact your account manager who will provide a quote.

In most cases, the computers your company uses now are fine. During the onboarding process, your onboarding engineer will audit your computers and determine which machines are underpowered or outdated. If found, they will prepare a list of recommendations and review them with you.

We offer support in both English and Spanish. Please read the package description to see which languages this plan offers and which communication methods are supported.

Your support licenses are scalable. When you hire a new employee, please call or email our support team and inform them of the new team member. In situations where you need to let an employee go, we ask that you contact us BEFORE you inform them of their release, so that we may secure their corporate data and update our support system.

Our Managed IT Services are HIPAA compliant in our Growth and Enterprise packages. We will sign a HIPAA Business Associate Agreement (BAA) and provide audit documents per regulatory requirements. Covered entities must select the Growth package at a minimum.

Yes, all of our Managed IT Service packages are GDPR compliant and may be purchased for protected EU citizens. Our Data Processing Terms and Data Protection Officer details may be found on our legal page.

Five people wearing Hartmann Industries t-shirts

Hartmann Industries provides managed IT services to entrepreneurs, small businesses, compliance-driven organizations, and large enterprises. We support companies across North America, Europe, and Asia in achieving their IT goals.

REGISTER ONLINE - NO CREDIT CARD REQUIRED

Purchase your Managed IT Package from our website and receive a free 7-day onboarding period.

No credit card is required and no payment is due for one week to give you time to install our software on each computer and server. It’s as easy as plugging in a flash drive!

Managed IT Services for Venture-Backed Startups

If you’re a high-growth startup backed by venture capital, it’s crucial that you maintain a robust technology stack to both prevent tech debt and prepare your infrastructure for future funding rounds. We offer comprehensive and around-the-clock IT support and maintenance services, with steep discounts on cloud infrastructure engineering consulting, hardware manufacturing, and project management services.

The Hartmann Industries Difference

  • Our account engineers are familiar with venture capital investment processes and can provide you the advice and documentation needed to secure future funding rounds.
  • Our account managers work with your C-suite and investors to identify and remediate technological pain points that hinder growth.
  • Our team is highly trained on security and data loss prevention measures, and numerous technical safeguards are put in the place to guarantee the soundness of your proprietary startup data.

SCHEDULE YOUR STARTUP CONSULTATION

Feeling lost in the startup world? Speak to one of our VC-trained account managers in your no-cost, no-obligation consultation.

Send Us A Message


    Contact Us

    Address

    301 Route 17 North
    Suite 800 #12-40
    Rutherford, NJ 07070
    United States of America

    1950 West Corporate Way
    PMB 28200
    Anaheim, CA 92801
    United States of America

    Phone

    +1 (732) 831-7269 - United States
    +1 (855) 941-6095 - Canada Toll-Free

    Email

    hello+usa@hartmannindustries.com

    Address

    Friedrichstr. 114A
    Berlin 10117
    Germany

    Soseaua Morarilor
    București 022452
    Romania

    Phone

    +44 8081 967710 - Western Europe (UK)
    +40 31 630 8707 - Eastern Europe (RO)

    Email

    hello+europe@hartmannindustries.com