Managed IT Services

Fixed-Fee Managed IT Services

Our Managed IT services deliver a world-class experience that is tailored to small businesses and their budgets. We provide the perfect mix of people, technology, and process.

We aim to WOW our customers with exceptional experiences and unparalleled support. Our commitment to excellence sets us apart.

All at a flat rate with guaranteed response and resolution times.

Avg. Call Wait Time:
1 Minute

Time on hold = money lost.

Call us and speak to a real human, 24/7/365.

Initial Response Time:
15 Minutes

Customer satisfaction is #1.

Know your ticket was received and is being worked on by a skilled technician.

Avg. Resolution Time:
1 Hour

Our motto: “automate everything.”

We rapidly resolve most IT problems in less than an hour.

Features & Benefits

Focus On Running Your Business, Leave the Technology to Us

24/7/365 Monitoring


Unlimited Support


Productivity Cloud

Productivity &

Security Compliance

Security &

Disaster Recovery


Ready for Remote Work

Ready for
Remote Work

User Training


IT Policies & Procedures

IT Policies &

Vendor Management


Risk Assessment


Communication Systems


Hardware Procurement


Managed IT Services For Businesses of All Sizes

Hartmann Industries’ Managed IT Services are scalable, affordable, and reliable.

Fixed-Fee Support

Remote support from our highly-trained engineers with guaranteed response and resolution times. Pay per employee with no hidden fees.

Call, email, live chat, or text us your problem and we’ll get to work immediately.

Email and Collaboration

All of our packages come with Microsoft Office 365, the leading productivity solution for businesses of all sizes.

Your email and data are secure and available across any device, corporate-owned or BYOD.

Security & Disaster Recovery

We ensure that your devices and network are protected from the latest cybersecurity threats with 24/7/365 monitoring.

Our solutions ensure that, in the event of an emergency, your data is always accessible and secure.

Transparent, Flexible Pricing

All of our packages come with a complimentary 7-day onboarding period,
24/7/365 phone support, advanced network monitoring, Remote Workforce, and more.

Find Your IT Package in 60 Seconds

Our short questionnaire helps you determine your IT needs and recommends the best-fitting managed IT packages.

Regulatory Compliant Managed IT Services

Hartmann Industries invests significantly in the protection of our client’s sensitive information and strives to exceed all necessary regulatory requirements.

HIPAA Compliant IT Services

The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that requires healthcare organizations to protect the confidentiality and security of patient health information. Hartmann Industries offers HIPAA Compliant IT Services to help healthcare organizations comply with these regulations. Our HIPAA Compliant IT Services include BAA agreements and enhanced security measures.

GLBA Compliant IT Services

The Gramm-Leach-Bliley Act (GLBA) is a financial services regulation that requires companies to protect the security and confidentiality of customer data. Hartmann Industries offers GLBA Compliant IT Services to help financial institutions comply with these regulations. Our GLBA Compliant IT Services include data encryption, data backup and recovery, and intrusion detection and prevention.

GDPR Compliant IT Services

With clients in over a dozen countries, Hartmann Industries maintains strict GDPR Complaint IT Support services. Our Data Processing Terms are minimal and clear, with an easy ability to request and forget protected data. Our GDPR Complaint IT Services are perfect for EU-based companies or companies that work with offshore contractors.

PCI Compliant IT Services

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards that businesses must follow if they accept, process, store, or transmit credit card information. Hartmann Industries offers PCI Compliant IT Services to help businesses comply with these regulations. Our PCI Compliant IT Services include network segmentation, vulnerability scanning, and data encryption.



Social media marketing, paid advertising, graphic design, email campaigns, copywriting, and more.


Fully managed procurement and road, ocean, and air freight services for businesses of all sizes.


Data-driven growth strategies, lead generation, threat intelligence, and foreign expansion.

Frequently Asked Questions

We maintain and support modern Windows desktops and laptops. To provide the highest-quality support in Windows environments, we require you to have Windows 11 Pro or Enterprise. If you don’t have Windows 11, we will help you upgrade during onboarding.

Yes, it is! We stand by our commitment to total customer satisfaction, which includes offering clear terms and conditions.

On plans that offer Unlimited technical assistance, we track the hours we spend supporting your employees on their desktops, laptops, and mobile devices – but will never bill anything extra for support past your normal subscription price.

We offer truly unlimited remote support, with all in-scope services found in our General Terms & Conditions for IT Support contract. The majority of day-to-day issues can be resolved remotely, however we do have on-site technicians available in all 50 states, plus throughout Canada and Europe.

If we do need to send a technician on-site for a large project, a nominal dispatch fee and standard hourly rate applies.

No, you may cancel anytime by contacting your account manager. We believe that our work speaks for itself and do not lock our clients into long-term contracts.

As our team begins to work with your company more, we offer the option to switch to annual billing terms (and quarterly, in certain cases) with a 15% discount.

Our Managed IT Packages are carefully curated from our years of experience supporting all different sizes of organizations. If you need to change a specific license, i.e. a specific Office 365 license or more backup storage, please contact your account manager who will provide a quote.

In most cases, the computers your company uses now are fine. During the onboarding process, your onboarding engineer will audit your computers and determine which machines are underpowered or outdated. If found, they will prepare a list of recommendations and review them with you.

We offer support in both English and Spanish. Please read the package description to see which languages this plan offers and which communication methods are supported.

Your support licenses are scalable. When you hire a new employee, please call or email our support team and inform them of the new team member. In situations where you need to let an employee go, we ask that you contact us BEFORE you inform them of their release, so that we may secure their corporate data and update our support system.

Our Managed IT Services are HIPAA compliant in our Growth and Enterprise packages. We will sign a HIPAA Business Associate Agreement (BAA) and provide audit documents per regulatory requirements. Covered entities must select the Growth package at a minimum.

Yes, all of our Managed IT Service packages are GDPR compliant and may be purchased for protected EU citizens. Our Data Processing Terms and Data Protection Officer details may be found on our legal page.

Five people wearing Hartmann Industries t-shirts

Hartmann Industries provides managed IT services to entrepreneurs, small businesses, compliance-driven organizations, and large enterprises. We support companies across North America, Europe, and Asia in achieving their IT goals.


Purchase your Managed IT Package from our website and receive a free 7-day onboarding period.

No payment is due for one week to give you time to install our software on each computer and server. It’s as easy as plugging in a flash drive!

Send Us A Message

    Contact Us


    301 Route 17 North
    Suite 800 #12-40
    Rutherford, NJ 07070
    United States of America