Outsourced MSP Services

Wholesale MSP-Ready Labor

Hartmann Industries’ Outsourced MSP Services provide wholesale MSP-ready labor to help you supplement your helpdesk staff and free up your time to focus on your core business. We have a team of experienced and certified professionals who are available 24/7/365 to help you with all your IT needs.

We are not just another NOC – we are your partner in providing world-class IT support. Our team of experts will work with you to develop a customized plan that fits your unique needs and budget.

Outsourcing Overview

Hartmann Industries is a multi-national corporation that provides a variety of services to businesses of all sizes. We have employees located in countries all over the world, and our services are available 24 hours a day, 7 days a week. All of our MSP-ready staffers speak English, and are familiar with MSP-specific software and tools.

Infinitely Scalable

Our company was built on the principals of instant scalability. We have fine-tuned our recruitment and training processes to make sure that we can bring on new staff members as quickly as our clients need them. We can answer several thousand tickets per day.

American Management

Our MSP-ready services primarily come from Romania, where our executives have lived as expatriates for several years. We understand the local culture, speak the language, and have strong relationships with the best IT talent in the country.

Relationship-Driven

We believe that the key to success is building strong relationships with our clients and our team members. We take the time to get to know our clients and their businesses, and we work hard to maintain open and honest communication.

Transparent, Flexible Pricing

We understand that running an MSP is hard work – the last thing you want to do is sit on a boring sales call just to find out we are not within your budget.
That’s why we publicly disclose our pricing & packages upfront. There are no hidden fees, and no long-term commitments.

GET IMMEDIATE HELPDESK RELIEF

Hartmann Industries operates 24/7/365, including holidays. Our team is standing by to help take the stress of helpdesk off your shoulders.

Frequently Asked Questions

We maintain and support modern Windows, Mac, and Linux computers and servers. On mobile, we can support modern iOS and Android devices.

Our technicians have experience with nearly every type of device, and can repair nearly any problem.

Hartmann Industries’ Outsourced MSP technicians are located in Bucharest, Romania. Our office in the downtown is ran by American executives and has 24×7 coverage. Our technicians are trained on American working mentality, communication skills, and are fluent in English.

Romania is a member of the European Union and NATO, with a strong US military presence throughout the country.

No, you may cancel anytime by contacting your account manager. We believe that our work speaks for itself and do not lock our clients into long-term contracts.

As our team begins to work with your company more, we offer the option to switch to annual billing terms (and quarterly, in certain cases) with a 15% discount.

Our Romanian techs speak fluent English – this is a condition for their employment.

Additionally, they speak native Romanian, and many also speak Spanish, French, German, and Russian.

All of our agents undergo a rigorous screening process which includes an international background check and criminal record investigation. In addition, all of our agents are required to sign a confidentiality agreement specific to your engagement.

Our Outsourced MSP Services are executed in a controlled working environment, with facility access controls and 24×7 video monitoring. Hartmann Industries maintains a strong security posture, with dedicated Governance, Risk, and Compliance (GRC) staff conducting frequent internal audits.

There are no additional fees. What you see in the pricing table is what you pay.

These fees include our software, office space, insurance, and so on. We understand how important it is for your MSP to have well-known costs, which is why we are so upfront and transparent about our model.

Our techs are multidisciplined and can assist all forms of technical tasks. However, we do place limits on the activities they can perform, such as:

  • Technicians cannot act as “Technical Sales Representatives” in your organization. This service is only intended for assistance with your MSP’s internal IT and helpdesk services.
  • Technicians are not permitted to access HIPAA covered data without a BAA in place between your MSP and Hartmann Industries. Techs are trained on identifying ePHI and are instructed to immediate cease working if such data is present on our system without the necessary legal safeguards in place.
  • Technicians cannot be sub-contracted to your own customers for liability and insurance reasons. They must work on tasks directly related to your MSP’s operations. For example, you cannot hire a full-time technician from Hartmann Industries, and outsource them again as a full-time contractor to your customers.

For hourly “as-needed” services, our techs will track their time and we will charge your credit card on file for the billable amount. This process takes place every 10 billable hours, or at the end of the month (whichever comes first). These invoices are due upon receipt.

For subscription services, Hartmann Industries will automatically charge your credit card approximately one week in advance of your next billing period. All invoices must be paid in full before the next working cycle for technicians to continue working on your engagement.

When you’ve finished your engagement and no longer require additional assistance, you can easily cancel your subscription on our easy-to-use eCommerce website.

Five people wearing Hartmann Industries t-shirts

Hartmann Industries provides outsourced labor to entrepreneurs, small businesses, compliance-driven organizations, and large enterprises. We support companies across North America, Europe, and Asia in achieving their strategic goals.

Send Us A Message


    Contact Us

    Address

    301 Route 17 North
    Suite 800 #12-40
    Rutherford, NJ 07070
    United States of America

    1950 West Corporate Way
    PMB 28200
    Anaheim, CA 92801
    United States of America

    Phone

    +1 (732) 831-7269 - United States
    +1 (855) 941-6095 - Canada Toll-Free

    Email

    hello+usa@hartmannindustries.com

    Address

    Friedrichstr. 114A
    Berlin 10117
    Germany

    Soseaua Morarilor
    București 022452
    Romania

    Phone

    +44 8081 967710 - Western Europe (UK)
    +40 31 630 8707 - Eastern Europe (RO)

    Email

    hello+europe@hartmannindustries.com