Product Description
Do you need an extra hand entering or processing data in your TrackVia apps? Hartmann Industries’ TrackVia Staffing Services helps you get the most of your TrackVia processes by providing trained and experienced staff to work on your data entry and processing needs.
Our TrackVia-Ready Staffing Services delivers a cost-effective solution to your staffing needs by providing a trained, experienced and certified TrackVia team to help you catch up on TrackVia-based work. TrackVia-Ready Staffing Services gives you the peace of mind that your TrackVia tasks are being handled by a team of certified professionals who are familiar with your business and your TrackVia solution.
Hire up to 12 agents to help guide your day-to-day backend operations. By hiring through Hartmann Industries, you’re guaranteed to get a knowledgeable, experienced, and certified team to support you.
Common Tasks to Outsource to Our Staffing Service
We are able to support many types of TrackVia–related tasks, but here are some of the most common:
- Data Entry
- Manual Data Migration
- Data Validation & Cleaning
- Customer Service
- Inventory Reconciliation
- Customer Order Processing
- Transcription
- File Management
- Project Management
Our agents are trained by Hartmann Industries’ TrackVia Professional Services team and are certified through TrackVia University. They are ready to work immediately upon assignment. As an added bonus, all work completed by our agents are covered by Hartmann Industries’ 24×7 TrackVia Support Services at no extra cost.
Our pricing is based on a standard hourly rate, which is based on the level of experience and complexity of your job, and we require a minimum of 20 hours per week per agent. There is a one-time onboarding fee of $500 per agent, and engagements completed within a calendar month do not require changes to your TrackVia licenses.
For long-term complex engagements on our Premium plan, we cover all TrackVia user licenses purchases for your agents (minimum five agents on contract within one business quarter).
Security & Privacy Standards
All of our agents undergo a rigorous screening process which includes an international background check and criminal record investigation. In addition, all of our agents are required to sign a confidentiality agreement specific to your engagement.
Our TrackVia-Ready Staffing Services meet existing Hartmann Industries’ security and compliance frameworks, such as HIPAA, GLBA, GDPR, and CCPA. All work completed in your TrackVia account is executed in an isolated and highly-controlled environment.
Locations, Languages, & Time Zones
Hartmann Industries is a remote-first multinational organization, with employees throughout North America, Europe, Asia, and Africa. Our TrackVia-ready administrative team consists of citizens of the United States, Canada, Romania, and the Philippines.
Agents working physically in our Bucharest office are located in a GMT+2 time zone, while agents working remotely from the Philippines are in a GMT+8 time zone. For engagements longer than one month, agents are able to shift to your preferred timezone.
All agents, regardless of their country of origin, speak fluent English. Many agents out of our Romania office can also speak French, German, Russian, and Spanish.
