Toms River IT Support

Yes, it is! We stand by our commitment to total customer satisfaction, which includes offering clear terms and conditions.

On plans that offer Unlimited technical assistance, we track the hours we spend supporting your employees on their desktops, laptops, and mobile devices – but will never bill anything extra for support past your normal subscription price.

We offer truly unlimited remote support, with all in-scope services found in our General Terms & Conditions for IT Support contract. The majority of day-to-day issues can be resolved remotely, however we do have on-site technicians available in all 50 states, plus throughout Canada and Europe.

If we do need to send a technician on-site for a large project, a nominal dispatch fee and standard hourly rate applies.

No, you may cancel anytime by contacting your account manager. We believe that our work speaks for itself and do not lock our clients into long-term contracts.

As our team begins to work with your company more, we offer the option to switch to annual billing terms (and quarterly, in certain cases) with a 15% discount.

Our Managed IT Packages are carefully curated from our years of experience supporting all different sizes of organizations. If you need to change a specific license, i.e. a specific Office 365 license or more backup storage, please contact your account manager who will provide a quote.

In most cases, the computers your company uses now are fine. During the onboarding process, your onboarding engineer will audit your computers and determine which machines are underpowered or outdated. If found, they will prepare a list of recommendations and review them with you.

We offer support in both English and Spanish. Please read the package description to see which languages this plan offers and which communication methods are supported.

Your support licenses are scalable. When you hire a new employee, please call or email our support team and inform them of the new team member. In situations where you need to let an employee go, we ask that you contact us BEFORE you inform them of their release, so that we may secure their corporate data and update our support system.

Our Managed IT Services are HIPAA compliant in our Growth and Enterprise packages. We will sign a HIPAA Business Associate Agreement (BAA) and provide audit documents per regulatory requirements. Covered entities must select the Growth package at a minimum.

Yes, all of our Managed IT Service packages are GDPR compliant and may be purchased for protected EU citizens. Our Data Processing Terms and Data Protection Officer details may be found on our legal page.